Thank you for shopping at boggbagh.shop.

This Return and Refund Policy explains the conditions and procedures applicable to returns, exchanges, refunds, damaged or defective products, incorrect or missing products, and order cancellations.

Nothing in this policy excludes, restricts, replaces, or waives any consumer right, statutory warranty, or legal remedy that cannot be excluded under applicable Canadian federal, provincial, or territorial law.

1. Return Period

You may request an eligible return within 30 calendar days after the date your order is delivered.

To meet the return deadline, you must contact us at info@boggbagh.shop before the 30-day period expires.

A return request submitted after the 30-day return period will not normally be accepted unless:

• The product is defective;

• The product is materially different from its description;

• The product does not conform to the purchase agreement;

• Applicable law provides a longer remedy period; or

• boggbagh.shop expressly agrees to accept the return.

2. Return Eligibility

To qualify for a standard return, the product must:

• Be unused, unworn, unwashed, and unaltered;

• Be in its original condition;

• Include all original tags, labels, accessories, manuals, parts, and packaging;

• Be free from stains, odours, damage, wear, or other signs of use;

• Be suitable for resale; and

• Be accompanied by valid proof of purchase from boggbagh.shop.

Returned products may be inspected before a refund or exchange is approved.

A product that does not satisfy these conditions may be refused or may qualify only for a partial refund, subject to applicable law.

3. Proof of Purchase

Valid proof of purchase may include:

• An order-confirmation email;

• An order number;

• A payment receipt;

• A customer-account order record; or

• Other reliable evidence showing that the product was purchased directly from boggbagh.shop.

Products purchased from another retailer, marketplace, reseller, distributor, or website cannot be returned through boggbagh.shop.

4. How to Request a Return

Before returning any product, contact:

Email: info@boggbagh.shop

Your return request should include:

• Your full name;

• Your order number;

• The email address used during checkout;

• The product you wish to return;

• The quantity being returned;

• The reason for the return; and

• Clear photographs if the product is damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide the applicable return instructions and authorized return destination.

Please do not return a product before receiving return instructions from us.

5. Authorized Return Destination

Products must be returned only to the destination provided by our customer-support team.

Do not automatically send a return to:

• The address shown on the original package;

• A carrier location;

• A fulfilment warehouse;

• A supplier address; or

• Any destination that has not been approved for the return.

The original shipping location may not be authorized to receive or process customer returns.

A package sent to an unauthorized destination may be refused, delayed, lost, or returned to the sender.

6. Return Authorization

Receiving return instructions does not automatically guarantee that a refund or exchange will be approved.

Final eligibility is determined after the returned product has been received and inspected.

Return authorization may be refused or cancelled if:

• The applicable return period has expired;

• A different product is returned;

• The product has been used, worn, washed, altered, or damaged;

• Essential parts, accessories, tags, or packaging are missing;

• The request contains false or misleading information;

• The product was sent to an unauthorized destination; or

• The return otherwise fails to comply with this policy.

7. Change-of-Mind Returns

A change-of-mind return may include a return caused by:

• Personal preference;

• An unwanted product;

• Accidental ordering;

• Incorrect size, colour, model, or variant selection;

• A product no longer being needed;

• A change in personal circumstances; or

• Another reason not caused by an error by boggbagh.shop.

Eligible change-of-mind returns must satisfy all conditions in this policy.

The customer is responsible for the direct return shipping cost for a change-of-mind return.

8. Return Shipping Costs

The customer is responsible for return shipping costs where the return results from:

• A change of mind;

• Incorrect size, colour, model, or variant selection;

• Personal preference;

• Accidental ordering;

• An unwanted product; or

• Another reason not caused by an error by boggbagh.shop.

boggbagh.shop will cover reasonable return shipping costs where a product is confirmed to be:

• Defective;

• Damaged before or during delivery;

• Incorrect;

• Incomplete because of our error;

• Materially different from its description; or

• Subject to a legal remedy requiring us to cover the cost.

Customers should not purchase return shipping at our expense unless the shipping method and cost have been approved by us in advance.

9. Original Shipping Charges

Original shipping charges, if any, are normally non-refundable for change-of-mind returns.

Original shipping charges may be refunded where:

• The entire order is successfully cancelled before shipment;

• The return resulted from an error by boggbagh.shop;

• The product was defective, incorrect, damaged, or materially misdescribed; or

• Applicable law requires reimbursement.

Free standard shipping on the original order does not mean that change-of-mind return shipping is free.

10. No Restocking Fee

No restocking fee will be charged for an eligible return that complies with this policy.

However, where permitted by law, a reasonable deduction may be made if the returned product has lost value because it was handled, used, damaged, or altered beyond what was reasonably necessary to inspect it.

11. Trackable Return Shipping

Customers should use a trackable shipping service when returning a product.

Please retain:

• The shipping receipt;

• The tracking number;

• Proof of the return destination; and

• Photographs showing the product and package before shipment.

boggbagh.shop is not responsible for a customer return that is lost, damaged, misdirected, or delivered to an unauthorized destination, except where responsibility cannot legally be excluded.

A refund cannot normally be completed until the returned product has been received or reliable proof of delivery has been provided.

12. Return Packaging

Products must be packaged securely to prevent damage during return transportation.

Where reasonably possible, use:

• The original product packaging;

• Protective inner packaging;

• A suitable outer shipping container; and

• Adequate padding for fragile products.

Do not attach shipping labels directly to retail packaging where doing so would damage the packaging or reduce the product’s resale value.

Damage caused by inadequate return packaging may affect refund eligibility where permitted by law.

13. Damaged Products

Please inspect your package and products promptly after delivery.

If a product arrives damaged, contact:

Email: info@boggbagh.shop

Please include:

• Your full name;

• Order number;

• A clear description of the damage;

• Photographs of the damaged product;

• Photographs of the outer packaging;

• Photographs of the inner packaging;

• A photograph of the shipping label; and

• A video demonstrating the damage where reasonably necessary.

Please retain the product, accessories, labels, packaging, and shipping materials until the claim has been reviewed.

14. Defective Products

If you believe that a product contains a manufacturing defect, contact info@boggbagh.shop.

Please explain:

• The nature of the defect;

• When the defect became apparent;

• How the product was used;

• Whether applicable instructions were followed; and

• Whether the product was repaired, altered, or modified.

We may request photographs, video evidence, additional information, or return of the product for inspection.

Depending on the circumstances and applicable law, an approved remedy may include:

• Repair;

• Replacement;

• Exchange;

• Replacement parts;

• A full refund;

• A partial refund; or

• Another appropriate resolution.

15. Incorrect Products

If you receive a product different from what you ordered, contact:

Email: info@boggbagh.shop

Please include:

• Your full name;

• Order number;

• The product you ordered;

• The product you received;

• Photographs of the product received;

• Photographs of the package; and

• A photograph of the shipping label.

If the error is confirmed, we will provide an appropriate replacement, refund, or other remedy.

16. Missing Products or Parts

Orders may occasionally be divided into multiple packages.

Before reporting a missing product, please review all shipping-confirmation emails and tracking numbers associated with your order.

If all packages have arrived and a product, accessory, component, or part is still missing, contact info@boggbagh.shop and include:

• Your full name;

• Order number;

• The name of the missing product or part;

• Photographs of all products received;

• Photographs of the package;

• A photograph of the shipping label; and

• Relevant tracking information.

If the issue is confirmed, we will provide an appropriate replacement, replacement part, refund, or other resolution.

17. Products Materially Different From Their Description

Contact us if a product is materially different from the description, specifications, measurements, model, colour, quantity, or features displayed when the order was placed.

Minor variations that do not materially affect the product’s appearance, function, quality, or intended use are not normally considered material differences.

Product images may appear slightly different because of:

• Lighting;

• Photography;

• Image processing;

• Browser settings;

• Screen calibration;

• Device displays;

• Manufacturing variations; or

• Reasonable measurement tolerances.

This section does not restrict rights relating to materially false, misleading, or inaccurate product information.

18. Size, Fit, and Compatibility Returns

A product that does not fit or is not compatible as expected may be returned within the 30-day return period if it otherwise satisfies this policy.

Customers should review all available:

• Size charts;

• Measurements;

• Model numbers;

• Compatibility information;

• Product descriptions;

• Materials;

• Specifications; and

• Instructions

before placing an order.

A return based solely on size, fit, compatibility, colour preference, appearance, or personal preference is normally treated as a change-of-mind return.

The customer is responsible for the applicable return shipping cost.

19. Non-Returnable Products

The following products are not normally eligible for change-of-mind returns unless they are defective, damaged, incorrect, materially misdescribed, or otherwise protected by applicable law:

• Gift cards;

• Personalized or customized products;

• Made-to-order products;

• Products clearly marked as final sale before purchase;

• Perishable products;

• Opened food, consumable, cosmetic, or personal-care products;

• Products unsuitable for return for health or hygiene reasons after opening or use;

• Products with removed protective or hygiene seals;

• Used, worn, washed, altered, assembled, or damaged products;

• Products missing essential parts, accessories, manuals, tags, or packaging;

• Downloadable or digitally delivered products after access or delivery; and

• Products not purchased directly from boggbagh.shop.

20. Hygiene-Sensitive Products

Certain products may not qualify for a change-of-mind return after they have been opened, used, worn, washed, filled, assembled, or placed in contact with the body where resale would create a hygiene or safety concern.

A hygiene restriction does not remove rights relating to defective, damaged, incorrect, unsafe, or materially misdescribed products.

21. Final Sale Products

Products clearly identified as Final Sale before purchase are not eligible for change-of-mind returns or exchanges.

A final-sale designation does not remove rights relating to:

• Defective products;

• Incorrect products;

• Products damaged before delivery;

• Unsafe products;

• Materially misdescribed products; or

• Other rights that cannot legally be excluded.

22. Discounted and Promotional Products

Products purchased at a discounted or promotional price may be returned if they otherwise satisfy this policy, unless they were clearly identified as final sale before purchase.

The refund will be based on the amount actually paid for the returned product.

Where the purchase involved:

• A bundle discount;

• A multi-buy offer;

• A minimum-spend promotion;

• A gift with purchase;

• A promotional code; or

• Another conditional discount,

the refund may be recalculated based on the products retained by the customer.

A promotional gift may need to be returned. Where permitted by law, its reasonable value may be deducted from the refund if it is not returned.

23. Exchanges

Eligible products may be exchanged, subject to availability.

To request an exchange, contact info@boggbagh.shop within 30 calendar days after delivery.

Please identify:

• Your order number;

• The product being returned;

• The requested replacement product; and

• The requested size, colour, model, or variant.

An exchange is not confirmed until the request has been reviewed and replacement inventory has been verified.

If the requested replacement is unavailable, we may issue a refund for the eligible returned product.

For change-of-mind exchanges, the customer may be responsible for return and replacement shipping costs.

These costs will not apply where the exchange is required because of our confirmed error or a defective product.

24. Return Inspection

After receiving a return, we may inspect it to verify:

• That the correct product was returned;

• The product’s condition;

• Whether all parts and accessories are included;

• Whether the product has been used, worn, washed, assembled, or altered;

• Whether tags, seals, and packaging are complete;

• Whether a reported defect is present; and

• Whether the return complies with this policy.

We will notify you by email when the return has been approved, refused, or requires additional information.

25. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

We cannot normally issue a refund to:

• A different payment card;

• A different bank account;

• Another person;

• An unrelated digital wallet; or

• A payment method not used for the original transaction.

An alternative refund method may be used only where:

• The original payment method is unavailable;

• The payment provider requires another method;

• The customer expressly agrees; or

• Applicable law requires it.

26. Refund Processing Time

After a return has been received, inspected, and approved, we will generally process the refund within 10 business days.

After we submit the refund, the bank, card issuer, digital-wallet provider, or payment processor may require additional time to post the funds to the customer’s account.

Payment-provider processing times are outside our direct control.

27. Partial Refunds

A partial refund may be issued where permitted by law, including when:

• The product has been handled beyond what was reasonably necessary;

• The product has been used, worn, washed, assembled, altered, or damaged;

• Parts, accessories, manuals, tags, seals, or packaging are missing;

• The product was damaged after delivery;

• Only part of an order is returned;

• A promotional discount must be recalculated; or

• The customer agrees to a partial refund as an appropriate resolution.

Any deduction will be reasonably connected to the reduction in the product’s value or the value of missing components.

28. Refused Returns

A return may be refused if:

• It was requested after the applicable return period;

• The product is non-returnable;

• The product has been used, worn, washed, assembled, altered, or damaged;

• The returned product differs from the product purchased;

• Important parts, accessories, tags, seals, or packaging are missing;

• The return was sent to an unauthorized destination;

• The product was not purchased from boggbagh.shop;

• There is reasonable evidence of fraud or policy abuse; or

• The return otherwise fails to satisfy this policy.

If a return is refused, the customer may be responsible for the cost of sending the product back to them.

Mandatory consumer rights remain unaffected.

29. Late or Missing Refunds

If you have received confirmation that a refund was processed but the funds have not appeared:

1. Check the account connected to the original payment method;

2. Contact your payment provider or card issuer;

3. Contact your bank or financial institution; and

4. Allow any additional processing time required by the payment provider.

If the refund is still missing after completing these steps, contact:

Email: info@boggbagh.shop

Please include your order number and refund-confirmation information.

30. Order Changes

To request a change to an order, contact info@boggbagh.shop as soon as possible after placing it.

Possible changes may include:

• Product size, colour, model, or variant;

• Product quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed after processing, fulfilment, or shipment has begun.

If a requested change cannot be completed, the order will continue using the information originally submitted unless it is successfully cancelled.

31. Order Cancellations

To request cancellation, contact:

Email: info@boggbagh.shop

Cancellation requests should be submitted as soon as possible after the order is placed.

An order cannot normally be cancelled after it has entered fulfilment or shipment.

If an order is successfully cancelled before shipment, the applicable payment will be refunded to the original payment method.

If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

32. Refused, Unclaimed, and Undeliverable Packages

A package may be returned to the sender when:

• Delivery is refused;

• The package is not collected;

• The shipping address is incorrect or incomplete;

• The recipient cannot be located;

• Access to the delivery address is unavailable;

• Required customs charges are not paid;

• The carrier’s collection period expires; or

• Delivery attempts are unsuccessful.

After the returned package has been received and inspected, we will determine whether a refund is available.

Where permitted by law, reasonable costs associated with the following may be deducted from the refund when the delivery failure resulted from inaccurate information or actions attributable to the customer:

• Return-to-sender shipping;

• Address correction;

• Carrier handling;

• Customs processing;

• Reshipping; or

• Failed delivery.

33. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the delivery address is correct;

2. Check your mailbox, porch, garage, parcel locker, reception area, mailroom, and other safe delivery locations;

3. Ask household members, neighbours, reception staff, or building management;

4. Review any carrier delivery notice or photograph;

5. Check whether the package was delivered to a pickup location; and

6. Contact the carrier for further information.

If the package remains missing, contact info@boggbagh.shop with your order number, tracking number, shipping address, and a clear description of the issue.

We may open a carrier investigation before approving a replacement or refund.

34. Gifts

Refunds for products purchased as gifts are normally issued to the original purchaser’s payment method.

We cannot generally provide a cash refund or transfer the refund directly to the gift recipient.

Where available, an exchange or store credit may be offered to the recipient, subject to this policy and applicable law.

35. Chargebacks and Payment Disputes

We encourage customers to contact info@boggbagh.shop before submitting a chargeback or payment dispute.

Contacting us first gives us an opportunity to:

• Locate the order;

• Review tracking information;

• Investigate the issue;

• Correct an error; or

• Provide an appropriate resolution.

A chargeback does not automatically establish eligibility for a refund.

We may provide order confirmations, tracking records, delivery evidence, customer communications, and other relevant information to the payment provider when responding to a dispute.

36. Return Fraud and Policy Abuse

We may investigate suspected:

• False damage or defect claims;

• Product substitution;

• Use-and-return activity;

• Altered merchandise;

• Counterfeit returns;

• Repeated excessive returns;

• Promotional abuse;

• Unauthorized chargebacks; or

• Other fraudulent conduct.

Where there is reasonable evidence of fraud or policy abuse, we may refuse voluntary returns, restrict customer-account access, cancel affected orders, or take other lawful action.

This section does not restrict mandatory consumer rights.

37. Consumer Rights

This Return and Refund Policy operates alongside applicable Canadian federal, provincial, and territorial consumer-protection laws.

Nothing in this policy excludes, restricts, replaces, or waives any:

• Statutory warranty;

• Remedy for defective, unsafe, or non-conforming products;

• Right relating to misleading product information;

• Right concerning non-delivery;

• Right concerning unauthorized charges; or

• Other consumer protection that cannot legally be excluded.

Where applicable law provides greater protection than this policy, the applicable legal requirement will prevail.

38. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Our products;

• Return procedures;

• Shopify functionality;

• Payment methods;

• Business operations; or

• Applicable legal requirements.

The updated policy will be published on boggbagh.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights relating to an order already placed.

The version in effect when the order was placed will generally apply to that order unless a later version provides greater protection or applicable law requires otherwise.

39. Contact Information

For returns, exchanges, refunds, damaged products, incorrect orders, missing products, or cancellation requests, contact:

Website: boggbagh.shop
Email: info@boggbagh.shop